Tickets that have not been used are non-refundable; they remain valid for twelve (12) months from the date of purchase. However, due to disruptions in travel/tour plans caused by the Coronavirus event, until further notice, we are amending our refund policy on unused tickets as follows: Unused tickets purchased prior to 3/22/2020 can be exchanged for an eVIP Pass that is valid to use for 2 years from the issue date and can be used for admission to any of the tours & attractions listed on the front of the Pass in any of the cities where we operate. Unused tickets purchased after 3/22/2020 are non-refundable.